Privacy Policy

Who we are

Sadguru Solar (“we”, “us”, “our”) provides rooftop solar installation, Indo Batteries and inverter backup, solar hoardings and maintenance services in Pune, Pimpri Chinchwad, Thane and Mumbai. Our office is at Shivsai Lane, Pimple Saudagar, Pimpri, Pune 411027, Maharashtra. This policy applies to sadgurusolarenergy.com and to enquiries you send us by phone, WhatsApp or email.

Information we collect

Information you give us

• Your name, mobile number and email address
• Property type, monthly electricity bill amount, area or locality and any message you write in our forms
• Documents you choose to share, such as electricity bills, roof photos or site details
• Details needed for a quotation, installation, subsidy application, net metering or service

Information collected automatically

• Basic technical details such as browser type, device, pages visited and approximate location, collected through Google Analytics only if you accept analytics cookies
• A cookie that remembers your cookie choice

How we use your information

We use your information only for clear business purposes:

• To reply to your enquiry and call you back
• To prepare quotations, plan site visits and install systems
• To apply for government subsidy, net metering or approvals when you ask us to
• To provide warranty support and service whenever you need it
• To improve our website, if you have accepted analytics cookies
• To meet legal, tax and accounting requirements

We do not sell your personal information and we do not send you marketing messages you have not asked for.

Your consent

By submitting a form or contacting us, you agree that we can use your details to respond to you as described in this policy. You can withdraw your consent at any time by writing to us. Withdrawing consent does not affect work already done on the basis of your earlier consent.

Who we share information with

We share information only when it is needed:

• Service providers who help us run the business, such as our website host, email service and Google (Analytics and Workspace tools), under their own privacy and security terms
• Government portals and authorities such as the PM Surya Ghar National Portal and MSEDCL, only when you ask us to apply or register on your behalf
• Manufacturers such as panel or battery makers, when needed for warranty claims
• Legal authorities, when the law requires us to

How long we keep information

We keep enquiry details for as long as needed to respond and follow up. For customers, we keep project, invoice and warranty records for as long as the warranty and legal record keeping rules require. After that, we delete or anonymise the information.

How we protect your information

We use reasonable technical and organisational steps to protect your information, including secure (HTTPS) connections on our website and limited access to enquiry data. No method of storing or sending data over the internet is completely secure, but we work to protect your information and fix any issue quickly.

Your rights

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:

• Tell you what personal information we hold about you
• Correct or update information that is wrong or incomplete
• Delete your information when it is no longer needed
• Withdraw your consent

To make a request, email info@sadgurusolarenergy.com. We will reply within a reasonable time.

Cookies

We use a small number of cookies. Analytics cookies are used only if you accept them. You can change your choice at any time using the Cookie settings link in the footer. Read our Cookie Policy for details.

Third party links

Our website links to services such as WhatsApp and Google Maps. When you use them, their own privacy policies apply.

Children

Our services are meant for adults. We do not knowingly collect information from children under 18.

Grievance officer

If you have a concern about how we handle your personal information, please contact our grievance officer:

• Grievance Officer, Sadguru Solar
• Email: info@sadgurusolarenergy.com
• Phone: +91 97644 42188
• Address: Shivsai Lane, Pimple Saudagar, Pimpri, Pune 411027

We aim to acknowledge complaints within 7 days and resolve them as quickly as possible.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date at the top.